General Terms and Conditions
1. AGREEMENT AND ACCEPTANCE
1.1. This Student Enrollment Agreement (“Agreement”) constitutes a binding contractual agreement between J.A.D.E. – Jai’s Academy for Dental Education Inc. (“JADE,” “Institute,” or “Course Provider”) and the individual enrolling in its educational programs (“Student”).
1.2. By signing this Agreement, completing the registration process, or electronically accepting these terms, the Student acknowledges having reviewed, understood, and agreed to the applicable course description, fees, payment obligations, cancellation policies, access limitations, and institutional rules.
1.3. This Agreement includes the course-specific enrollment confirmation, applicable payment plan agreement, and any expressly incorporated schedules or additional policies.
1.4. The Student acknowledges that enrollment constitutes a financial commitment to the selected course and that all contractual payment obligations must be fulfilled, subject to applicable mandatory legal rights.
1.5. Any amendments or exceptions to these terms must be confirmed in writing by an authorized representative of JADE.
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2. COURSE FEES AND FINANCIAL OBLIGATIONS
2.1. The Student agrees to pay the full tuition and applicable taxes specified in the enrollment confirmation.
2.2. All course fees are generally non-refundable and non-transferable, except as expressly provided in this Agreement or required by applicable law.
2.3. Registration in a course constitutes a financial commitment to pay the agreed tuition, regardless of attendance, examination results, or voluntary discontinuation, subject to applicable cancellation and refund rights.
2.4. Any promotional offer, discount, scholarship, or individualized pricing arrangement must be expressly confirmed in writing by JADE.
2.5. Promotional discounts cannot be combined unless specifically authorized by JADE.
2.6. Course fees may be revised for future registrations. Such revisions will not automatically affect students who have already enrolled at an agreed price.
2.7. Students are responsible for any applicable taxes and properly disclosed administrative or transaction charges.
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3. PAYMENT PLAN AGREEMENT, LATE PAYMENT CHARGES, AND DEFAULT
3.1. Binding Payment Plan Commitment
Students who voluntarily opt for a payment plan acknowledge that the payment plan is a financial accommodation offered by JADE and does not reduce or eliminate the total tuition obligation.
By accepting a payment plan, the Student agrees to pay the entire outstanding course fee, including applicable taxes and agreed administrative charges, in accordance with the installment schedule.
3.2. Mandatory Adherence to Payment Schedule
The Student must strictly adhere to the agreed installment amounts and due dates.
Any request to modify or defer an installment must receive prior written approval from JADE. An informal request or verbal communication does not constitute an approved modification.
3.3. Late Payment Charges
In the event of a missed, delayed, or incomplete installment payment, JADE reserves the right, where legally permissible and expressly agreed, to impose a late payment charge equivalent to:
CAD $100 plus applicable taxes OR 10% of the overdue installment amount, whichever is higher, per overdue installment.
The proposed charge shall apply only to the extent legally enforceable. Any applicable taxes shall be determined according to the legal characterization of the charge.
3.4. No Unilateral Cancellation After Course Commencement
Once the course has commenced, the Student cannot unilaterally cancel or terminate the agreed payment plan merely because they decide to discontinue attending, participating in, or accessing the course.
The following circumstances do not, by themselves, release the Student from outstanding contractual payment obligations:
Voluntary withdrawal or nonattendance.
Failure to pass an examination.
Failure to obtain an examination seat.
Changes in personal, professional, or financial circumstances.
Relocation or scheduling conflicts.
Failure to utilize available course resources.
A decision to pursue another educational institution or program.
This provision remains subject to any cancellation, refund, or other rights that cannot legally be excluded.
3.5. Outstanding Balance and Payment Default
Failure to make an installment payment by its agreed due date constitutes a payment default.
JADE may issue written notice specifying the outstanding amount and any applicable opportunity to remedy the default.
If the default remains unresolved, JADE may, to the extent legally permissible:
Suspend access to future course sessions, online learning platforms, examinations, or clinical laboratory facilities.
Withdraw the installment payment accommodation.
Demand payment of amounts lawfully due under the Agreement.
Refer the outstanding balance to an authorized collection agency.
Pursue appropriate legal recovery procedures.
3.6. Continuing Financial Responsibility
Suspension of course access or voluntary nonattendance does not automatically extinguish amounts lawfully owing under the Agreement.
3.7. Payment Plan Acknowledgment
By selecting a payment plan, the Student confirms that they understand the full financial commitment, payment schedule, consequences of default, and applicable late payment charges.
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4. CANCELLATION, WITHDRAWAL, AND REFUND POLICY
4.1. Course fees are generally non-refundable and non-transferable, subject to the specific withdrawal provisions below and applicable mandatory legal rights.
4.2. Where a Student voluntarily withdraws 8–14 days before the scheduled course start date, JADE may retain or charge 40% of the agreed course fee.
4.3. Where a Student voluntarily withdraws seven days or fewer before the scheduled course start date, JADE may retain or charge up to 100% of the agreed course fee.
4.4. Once a course has commenced, tuition is generally non-refundable, including where the Student voluntarily discontinues participation.
4.5. Customized courses, individual sessions, on-demand services, limited-capacity programs, and specially arranged educational services may be subject to specific cancellation conditions disclosed before enrollment.
4.6. Reservation fees are generally non-refundable and non-transferable, except where otherwise required by law. Reservation amounts applied toward tuition will be accounted for in determining any balance or refund.
4.7. Approved transfers or course credits are discretionary accommodations and do not create an automatic entitlement to additional transfers or extensions.
4.8. Where JADE cancels a course, the Student may be offered an appropriate replacement or refund for affected services, consistent with applicable legal requirements.
4.9. Any statutory cancellation or refund entitlement takes precedence over conflicting provisions of this Agreement.
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5. COURSE DURATION, ACCESS, AND EXTENSIONS
5.1. Enrollment applies exclusively to the course, examination cycle, access period, and services identified in the Student's enrollment confirmation.
5.2. Course access is limited to the applicable cycle or expressly agreed duration. Access to additional cycles is not guaranteed unless specifically included in the purchased package.
5.3. Where extended access is offered, JADE may request reasonable verification of examination status or eligibility.
5.4. Students are responsible for completing available course components within their access period.
5.5. Examination postponements, unsuccessful results, inability to secure an examination date, or personal scheduling conflicts do not automatically entitle the Student to additional course access.
5.6. Extensions are subject to availability, applicable fees, and written approval.
5.7. JADE may reasonably modify course schedules, instructors, session sequencing, or delivery methods for legitimate educational or operational reasons.
5.8. Any material reduction in contracted services will be addressed through an appropriate remedy consistent with the Agreement and applicable law.
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6. COURSE MATERIALS AND SHIPPING
6.1. Printed booklets and educational materials will be provided where expressly included in the purchased course package.
6.2. Shipping and delivery timelines are estimates and may vary depending on printing schedules, courier availability, destination, and circumstances beyond JADE's reasonable control.
6.3. Students are responsible for providing accurate contact and shipping information.
6.4. JADE may request confirmation of delivery information before dispatching printed materials.
6.5. Once a shipment has been processed, changes to the delivery address may not be possible.
6.6. International shipping, customs duties, and additional handling charges may be payable by the Student where disclosed and agreed.
6.7. JADE is not responsible for delays attributable to incorrect information supplied by the Student, subject to applicable legal obligations.
6.8. Students may choose online-only materials where that option is available.
7. ONLINE TESTS, MOCK EXAMINATIONS, AND MONITORING
7.1. JADE may require identity verification and examination monitoring to maintain the integrity and fairness of online assessments.
7.2. Where video, audio, or screen monitoring is required, appropriate notice will be provided concerning the purpose, collection, use, retention, and protection of the information.
7.3. Students shall not reproduce, record, distribute, or share examination questions, answer keys, mock assessments, or restricted educational materials.
7.4. Tests and mock examinations must be completed within the designated schedule and access period.
7.5. Missed examinations or assessment sessions do not automatically entitle the Student to additional attempts or rescheduling.
7.6. Unauthorized collaboration, impersonation, cheating, or examination material sharing may result in disciplinary action.
8. NDECC CLINICAL COURSE AND LABORATORY POLICIES
8.1. Clinical laboratory access is limited to the hours, dates, equipment, and services included in the Student's registered package.
8.2. Laboratory seating and workstation allocations may be changed by JADE for legitimate operational requirements.
8.3. Students must comply with all laboratory safety, infection prevention, equipment handling, and supervision instructions.
8.4. Demonstrations, work checks, instructor assistance, and mock examinations are subject to the published course structure and scheduling requirements.
8.5. Students are responsible for attending scheduled demonstrations and assessments.
8.6. A missed demonstration or assessment does not automatically entitle the Student to an individual replacement session or reimbursement.
8.7. JADE will use reasonable efforts to deliver the contracted instructional components, including alternative scheduling or approved prerecorded demonstrations where appropriate.
8.8. Students seeking course extensions are encouraged to submit requests four to six weeks before their scheduled course completion date.
8.9. Extensions are subject to laboratory capacity and are not guaranteed.
8.10. Students cannot independently pause or transfer their clinical course to another cycle without written authorization.
8.11. Access to laboratory facilities does not authorize the Student to undertake clinical treatment of patients or any activity requiring professional licensure.
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9. EQUIPMENT DAMAGE AND STUDENT RESPONSIBILITIES
9.1. Students must use laboratory equipment carefully and exclusively for its intended purpose.
9.2. Students shall immediately report equipment defects, damage, accidents, or unsafe conditions.
9.3. Students may be financially responsible for equipment damage or loss resulting from negligence, misuse, unauthorized modification, or intentional misconduct.
9.4. Normal wear and tear shall not constitute chargeable damage.
9.5. Any repair or replacement charges must be supported by a reasonable assessment of the damage and associated costs.
9.6. JADE may temporarily repair, replace, or relocate equipment when reasonably necessary to maintain educational operations.
10. ASSUMPTION OF RISK AND LABORATORY SAFETY
10.1. The Student acknowledges that clinical laboratory activities may involve inherent risks associated with dental instruments, rotary equipment, sharp objects, chemicals, and other training materials.
10.2. The Student agrees to exercise reasonable care and comply with all safety instructions.
10.3. Students must immediately discontinue any activity that appears unsafe and notify an instructor or authorized staff member.
10.4. To the extent legally permissible, JADE shall not be responsible for injuries or losses arising solely from unauthorized equipment use, deliberate misconduct, or failure to follow reasonable safety instructions.
10.5. Nothing in this Agreement excludes or restricts liability that cannot legally be excluded.
10.6. A separate clinical laboratory safety acknowledgment or liability waiver may be required where appropriate.
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11. INTELLECTUAL PROPERTY AND COPYRIGHT PROTECTION
11.1. All educational materials, including course booklets, presentations, videos, recordings, examination questions, mock examinations, rubrics, charts, diagrams, and proprietary instructional resources, remain the intellectual property of JADE or their respective rights holders.
11.2. Registration grants the Student a limited, personal, non-exclusive, non-transferable license to access authorized course materials during the applicable enrollment period.
11.3. Without prior written authorization, Students shall not:
Reproduce, distribute, publish, sell, or commercially exploit course materials.
Share login credentials or provide third parties with unauthorized access.
Record or livestream instructional sessions.
Upload proprietary materials to public platforms, file-sharing services, or third-party AI systems.
Reconstruct or distribute proprietary question banks or mock examinations.
Use course materials to develop competing commercial educational products.
11.4. These restrictions do not prohibit activities expressly permitted by applicable copyright law.
11.5. Unauthorized use may result in suspension or termination of access and pursuit of appropriate legal remedies.
11.6. Intellectual property obligations continue after the Student's enrollment ends, subject to applicable law.
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12. PROFESSIONAL CONDUCT AND DISCIPLINARY ACTION
12.1. Students must maintain professional and respectful conduct toward instructors, staff, and fellow participants.
12.2. Prohibited conduct includes harassment, threats, discrimination, violence, examination misconduct, intentional property damage, and unauthorized distribution of confidential educational materials.
12.3. Students must follow reasonable directions issued by JADE staff and instructors concerning educational activities, safety, and facility operations.
12.4. JADE may investigate reported misconduct and, depending on its seriousness, impose a warning, temporary suspension, access restriction, or termination of enrollment.
12.5. Where reasonably practicable, Students will be informed of the allegation and given an opportunity to respond before a final disciplinary decision.
12.6. Immediate temporary suspension may occur where reasonably necessary to address a serious safety risk, threatening conduct, or significant security concern.
12.7. Any financial consequences of disciplinary termination remain subject to applicable law and the refund provisions of this Agreement.
12.8. JADE may decline future enrollment where there are reasonable and documented grounds relating to serious misconduct, safety, fraud, or previous material contractual violations, subject to applicable law.
13. PRIVACY, PERSONAL INFORMATION, AND MARKETING CONSENT
13.1. JADE collects and processes personal information reasonably necessary for registration, course administration, payment processing, identity verification, educational delivery, and legitimate institutional operations.
13.2. Personal information shall be handled in accordance with applicable privacy legislation and JADE's published Privacy Policy.
13.3. Personal information will be retained only as long as reasonably necessary for authorized purposes and applicable legal requirements.
13.4. Consent to the use of a Student's photograph, likeness, voice, examination results, testimonials, or recorded image for promotional purposes shall be obtained separately where required.
13.5. Declining optional marketing consent shall not affect the Student's entitlement to purchased educational services.
13.6. Promotional electronic communications shall be sent in accordance with applicable consent and anti-spam requirements.
14. EXAMINATION RESULTS AND EDUCATIONAL DISCLAIMER
14.1. JADE is an independent educational preparation provider.
14.2. Enrollment does not guarantee success in the AFK, ACJ, NDECC, ADAT, university entrance assessments, interviews, or other examinations.
14.3. JADE does not guarantee admission to any university, eligibility for licensure, examination registration, or professional certification.
14.4. Examination authorities and educational institutions independently establish their eligibility requirements, assessment standards, schedules, and decisions.
14.5. Students remain responsible for verifying current requirements with the relevant examining authority or institution.
14.6. JADE's educational content is intended for examination preparation and professional learning and does not replace official examination authority requirements.
15. STUDENT IDENTITY AND ELIGIBILITY
15.1. JADE may request reasonable identity and eligibility documentation for legitimate registration, security, and examination integrity purposes.
15.2. Documents shall be collected and handled in accordance with applicable privacy requirements.
15.3. Providing knowingly false identification or materially misleading eligibility information may constitute grounds for termination, subject to appropriate review and applicable law.
16. CONFIDENTIALITY
16.1. Both parties shall take reasonable measures to protect confidential information disclosed during enrollment and course administration.
16.2. Confidentiality obligations shall not prevent either party from obtaining legal advice, reporting unlawful conduct, exercising statutory rights, communicating with regulators, or making disclosures otherwise protected or required by law.
16.3. Confidential educational materials and proprietary business information remain protected after the completion or termination of enrollment, subject to applicable law.
17. FORCE MAJEURE
17.1. Neither party shall be liable for a delay in performing non-monetary obligations caused by circumstances beyond its reasonable control, including natural disasters, public health emergencies, government restrictions, or significant infrastructure disruptions.
17.2. The affected party shall provide reasonable notice and take commercially reasonable steps to mitigate the disruption.
17.3. This provision does not eliminate statutory cancellation, refund, or other mandatory consumer rights.
18. COMPLAINTS AND DISPUTE RESOLUTION
18.1. Students are encouraged to submit concerns through JADE's designated administrative email.
18.2. JADE shall review complaints in good faith and make reasonable efforts to provide a timely written response.
18.3. The parties may attempt informal resolution or voluntary mediation before commencing legal proceedings.
18.4. Nothing in this Agreement prevents a Student from exercising rights before a court, tribunal, regulatory authority, or consumer protection agency where such rights cannot lawfully be restricted.
19. AMENDMENTS, SEVERABILITY, AND WAIVER
19.1. JADE may update operational policies prospectively upon reasonable notice.
19.2. Material changes affecting an existing Student's contractual rights, financial obligations, or purchased services shall not apply retroactively without the Student's agreement or another lawful basis.
19.3. If any provision is found unenforceable, the remaining provisions shall continue in effect to the extent legally permissible.
19.4. Failure to enforce a provision on one occasion does not automatically waive the right to enforce it subsequently.
20. ENTIRE AGREEMENT AND ELECTRONIC ACCEPTANCE
20.1. This Agreement, together with the enrollment confirmation, payment plan agreement, and applicable course schedules, constitutes the agreement between the parties regarding the purchased services.
20.2. Electronic signatures and electronic acceptance may be used where permitted by applicable law.
20.3. The Student acknowledges having had a reasonable opportunity to review the Agreement before accepting it.
20.4. Any approved exception or modification must be documented in writing by an authorized JADE representative.
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